Refund Policy

At LOLTANK.COM, we are committed to providing our customers with the highest quality products and services. We support for a refund for 14 days after purchasing under the condition that the items haven’t been used.

 

Check if your request is eligible for a refund:

• The item you purchased is out of stock and we cannot fulfill your order.
• We need to verify your payment information and you refuse or do not respond within 2 days.
• Your payment is less than the price listed on our website, and you refuse or do not respond within 2 days.

 

If your request meets the above criteria, please contact our customer support team. You can do so by emailing us at [email protected]

• Provide necessary information: In order to process your refund request, we may need additional information from you, such as your order number and payment information. Please provide us with all the necessary information to help us expedite the process.
• Wait for confirmation: Once we have received your request and all the necessary information, we will review your request and confirm whether or not it is eligible for a refund.
• Receive your refund: If your request is approved, we will issue a refund to the original payment method used for the purchase. Please note that it may take several business days for the refund to appear on your account.

 

Please note that refunds will not be issued for any of the following reasons:

• You find a cheaper price on another site.
• You request a refund because you changed your mind and do not want the product after ordering.
• You require a refund for a delivered order.
• Any other reason not listed in the “We may issue refunds under the following conditions outlined above.

 

We appreciate your understanding and cooperation in following these guidelines. If you have any questions or concerns, please do not hesitate to contact our customer support team. Thank you for your cooperation.